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Refund policy

Click & Grow

We offer a 14 days, no questions asked money-back guarantee. If you are not completely satisfied with your item, you may return it to us for a refund, providing the following criteria are met: You received your garden and/or pods from us within the last 14 days, you provide proof of purchase (order number or email confirming purchase), you will cover the cost of return shipping fees.

A full refund is also available up to 30 days after you received the item, providing the following additional criteria are met:

  • The garden and/or pods are unused, in the original packaging and in the same condition they were received in. You must also cover the cost of return shipping fees.

To return an item to Click and Grow, you should contact us via https://support.clickandgrow.com/hc/en-us/requests/new. Our Support team will provide you with shipping information and additional details where necessary. Returned items will require us receiving confirmation at an offsite location before the refund can be processed.

Gardens or pods purchased through resellers, retail partners, or other websites are ineligible for a refund through us. Please consult their returns policies for further information.

Subscription returns

To return your subscription Smart Garden to Click and Grow, you should contact us via https://support.clickandgrow.com/hc/en-us/requests/new. Our Support team will provide you with shipping information and additional details where necessary. 

  • If the product is damaged and you wish to cancel it then the product will have to be paid in full.
  • If the product is used and you wish to return it then the product has to be undamaged and it needs to be cleaned.
  • If you wish to cancel the subscription but keep the product then you have the option for a buy-out.
  • If you wish to return the product then you would need to cover the shipping costs related to this return.
    • When packaging the product for the return, make sure that all received parts are included and undamaged. If possible, send the product back in its original box and packaging. Additionally, put the whole package inside an additional shipping box, making sure that the insides of the box don't move around too much as the transit time can be long.

Exchanges

We do not offer exchanges. For questions regarding product upgrades, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new.

Warranty replacements

Indoor Gardens

All of our Indoor Gardens come with a 2 year warranty. To be eligible for a warranty replacement, the following criteria must be met:

  • You purchased the product within the last 2 years, you have proof of purchase (order number or email confirming purchase). If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt.

For Indoor Garden warranty queries, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new. They will provide you with shipping information and additional details where necessary. We cannot provide a warranty replacement for any damage caused by the user.

Plant Pods

Our Smart Soil provides suitable conditions for plants to thrive in. You may, however, be eligible for a replacement plant pod if any of the following has occurred:

  • No germination after 3 weeks,
  • plant has a disease,
  • plant has been affected by pests.

Please keep in mind that all of our products are intended for indoor use. We are unable to replace pods if gardens have been kept outdoors. For Plant Pod warranty queries, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new. Please include a photo of the plants with your message. Please also confirm the plants’ ages and the room temperature in which they were kept.

Shipping charges

We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.If you wish to return your item(s) for any reason not covered by the warranty, you are required to cover the shipping charges.

Damaged or defective items

All damaged packages must be reported to us within 5 business day of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.

Please report damaged packages via https://support.clickandgrow.com/hc/en-us/requests/new. Please include the following in your message: photo or video of damaged product(s) or package, description of the damage, serial number.

Contact information

If you have any questions about our returns, exchanges or warranty policies, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new.